Frequently Asked Questions

Here’s what you need to know.

Q: What’s the advantage of going to a network dentist?

A: Dentists in our network agree to reduce rates for dental procedures. This means you’ll pay less for each visit.  And if you need extra dental work done, you’ll have more funds available before reaching your plan’s maximum.

Q: How do I get out-of-network benefit information?

A: Contact the claims administrator listed on your dental benefits card.

Q: Do I need to let my insurance company know which dentist I’m seeing?

A: Generally, dental plans don’t require you to tell them which dentists you visit. However, you’ll want to contact your claims administrator to be certain.

Q: Can I change dentists?

A: Most dental plans allow you to change dentists at any time. However, your plan may have a limit on the frequency of X-rays and exams. So there may be additional costs to you if you visit them before the next available exam period. Contact your claims administrator for details.

Q: How do I get benefit and eligibility information or verify claims status?

A: Contact your claims administrator. If your benefits are provided by your employer, they’ve contracted with a claims facility or insurance company to handle benefit and eligibility information. The phone number should be on your dental benefits card.

Q: How do I report a problem with a dentist?

A: Contact us with a brief description of the issue.

Q: Can the dentist charge me for copies of my records and/or X-rays?

A: Yes. Some states allow a dentist to charge a reasonable fee for copies of X-rays.

Q: Can I get insurance directly through Diversified Dental Services, Inc.?

A: We serve only as an independent preferred provider network for employers and insurance carriers. If you’re interested in personal dental insurance, contact an insurance agent in your area.

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